What if I don't like the artwork?
We can make as many changes as necessary. We prefer to limit changes to 3 per custom coin design but we understand that there are exceptions. There is no reason a customer should not be satisfied with our artwork.
What material will my coins be made of?
We offer 2 types of manufacturing processes. 1 type is die struck and 1 type is die cast. Die cast coins are made out of zinc alloy and typically have a lighter feel to them than our die struck coins. Our die struck coins are typically made out of brass but may also be made out of copper or iron. Note: special shaped coins or coins with cut-outs (holes in the coin) will likely be made as die cast zinc alloy to help expedite and simplify the manufacturing process.
Can changes be made to my coin after I approve a sample coin?
The only changes that can be made to a coin after dies or molds have been created is paint color changes or metal finish changes. Nothing that is part of the die or mold can be changed without incurring additional costs.
Who is responsible for spelling errors?
The customer is responsible to proof the artwork we send them; proofing artwork requires checking the spelling, text character spacing and text alignment. Please don't assume we're perfect. We are all human and we do occasionally make mistakes. It's always better to be cautious and pay close attention.
Can I cancel my order?
Orders are final and may not be canceled. Given the custom nature of the coins we manufacture order cancellation is NOT possible.
If you still have questions please review our advanced Frequently Asked Questions page here.